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Image Lockbox FAQ

General Information About Bremer Lockbox Services, Including Image Lockbox
What is Lockbox?
How does Lockbox accelerate the conversion of receivables into available funds?
What type of company will Lockbox benefit?
If a company is located far from the Twin Cities, should they be concerned about a negative reaction from their customers to a Minneapolis payment address?
How does a company located outside Minneapolis receive accelerated available funds when their deposits are made to a Minneapolis PO Box?
Is there a certain dollar value or check volume necessary to determine whether or not Lockbox would be cost effective for a company?
Are training materials available?

Features and Functionality of Bremer Image Lockbox

What time is the information available on a daily basis?
How and when does a company obtain Lockbox totals each day?
How do I know what the funds availability is on my lockbox deposits?
What information is available for/to export?
How do I change the search results?
How do I sort the search results?
Can images be printed or copied out of the system?
Can I view the remittance detail?
How much history is available on the system?
Will I get the paper documents back in the mail?


Security
Troubleshooting
General information about Bremer Lockbox Services, including Image Lockbox

What is Lockbox?
Lockbox is a post office box at a regional mail center opened in the name of the depositor but accessed and serviced by a third party national lockbox processor. They process incoming payments and prepare the company deposits. This is done at a certain time of day and in a certain manner to expedite the conversion of the company’s accounts receivables into available funds.

How does Lockbox accelerate the conversion of receivables into available funds?
Lockbox greatly reduces mail, processing and collection float therefore expediting deposit preparation. By collapsing the time period in which checks are deposited in the bank, companies improve their cash flow.

What type of company will Lockbox benefit?
Lockbox will benefit companies who:

  • Receive large dollar checks or checks from outside your local area.
  • Lack in-house personnel to process a large volume of checks.
  • Are unable to process checks for deposit on the day of receipt.
  • Are especially concerned with audit control.

If a company is located far from the Twin Cities, should they be concerned about a negative reaction from their customers to a Minneapolis payment address?
Consumers and business people are accustomed to seeing Post Office Boxes in cities different than the company's location. Those that note the different location will conclude that this is a company using innovative cash management techniques.

How does a company located outside Minneapolis receive accelerated available funds when their deposits are made to a Minneapolis PO Box?
A company should evaluate mail, processing and collection float when measuring the accelerated availability of funds. Mail float may not change for customers if payments are sent to Minneapolis, but the processing and collection float will usually improve with Lockbox.

Is there a certain dollar value or check volume necessary to determine whether or not Lockbox would be cost effective for a company?
The threshold for Lockbox cost effectiveness varies with each company's situation. Bremer has a reasonably priced Lockbox system, offering the basic advantages. We will work with a company to determine how cost effective Lockbox will be for the company’s needs through a cost benefit analysis.

Are training materials available?
You will receive an Image Lockbox User Guide and Daily Reference Guide. You can also find these guides at Bremer.com/imagelockbox.

Features and Functionality of Bremer Image Lockbox

What time is the information available on a daily basis?
Lockbox deposit images and daily totals are normally available for viewing at 7:30 a.m. CT daily.

How and when does a company obtain Lockbox totals each day?
Daily receipt information is available by 7:30 a.m. CT Monday through Friday. Deposit totals are available in Online Banking as well as iin the Reports menu tab within Image Lockbox.

How do I know the funds availability on my lockbox deposits?
A Daily Float Breakdown report is available through the Downloadable Reports option in Online Banking. Fees apply. You can view current day funds availability in Account Activity in Online Banking. 

What information is available to export?
All data information captured through Image Lockbox can be exported and manipulated for reporting. The export is a *.csv file format.

How do I change the search results?
Search results can be changed by entering different criteria in the search fields or by selecting to filter certain criteria. The maximum number of rows can be changed from the default of 50 by changing the Maximum Rows Returned fields at the bottom of the search page or by clicking the Settings menu tab and then choosing Change Preferences.

How do I sort the search results?
Click the blue field header to sort search results using that heading. Click the heading again to switch between ascending and descending order.

Can images be printed or copied out of the system?
Yes. You can print images or save them to a pdf file and email/save a soft copy.

Can I view the remittance detail?
Remittance documents are available for viewing with each check image if requested at the time of set up.

How much history is available?
Seven years of images are available and will be returned with your search results. Contact the Bremer Bank Treasury Management Implementation team for older images.

Will I get the paper documents back in the mail?
No. One of the benefits of this product is to eliminate the daily mailing and storing of paper.

Converting

How does Image Lockbox compare to paper-based processing?
Image Lockbox processing is comparable to the paper lockbox product. Clients receive the benefit of same day access to deposited lockbox totals, which will improve resource capabilities. Courier costs and mail delays are also potentially eliminated.

Do we have to change Lockbox numbers when converting from paper to image?
We make every effort to keep your existing lockbox number. However, depending on how your current lockbox deposits are processed, it may not be possible. Please contact Treasury Management Implementation at 800-537-0091, option 3 to determine if the lockbox number will need to change.

If I am an existing Lockbox client at Wells Fargo, and choose to move my accounts (and lockbox) to Bremer Bank, do I need a new lockbox number?
We make every effort to keep your existing lockbox number. However, depending on how your current lockbox deposits are processed, it may not be possible. A complete set of new lockbox documents will need to be completed. The Treasury Management Specialist will work with the appropriate operational areas to determine if a lockbox number change is required. This type of conversion may take longer to process.

Security

How do I securely log in and out of Image Lockbox?
First, go to Bremer.com to log in to Online Banking for your business. Once in Online Banking, go to the Account Services menu and click on Image Lockbox.  Enter your Image Lockbox User ID and Password. To log off, click the Logout button located in the upper right hand section of the screen.

What if I forget my Image Lockbox password?
From the login page for Image Lockbox, click the Forgot Password link to reset your password. 

Why can’t I get logged in?
Verify the following:

  • you are at the correct login page, accessed through Online Banking > Account Services > Image Lockbox
  • you are entering the correct, valid User ID and password (note: these are case-sensitive, so double-check that you do not have Caps Lock on) 
  • for first-time login or password reset, you have entered a phone number that matches your Online Banking profile 

What kind of entitlements are available for end users?
There are no specific entitlements. All users can view and export lockbox data.

Troubleshooting

Why can I not retrieve my images?
Verify that you have version 6.0 or greater of Adobe Acrobat and that you have entered valid search criteria to locate the desired item.

I am receiving an error message that says “The application is currently unavailable”.
Try to access the application later or contact Treasury Management Implementation to find out an approximate outage timeframe.

Who do I call if I have questions about using Image Lockbox?
Contact Bremer Bank Treasury Management Implementation at 800-537-0091, option 3.