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Tips and FAQs

Login Questions

Learn where to find your Online Banking login, or find out what may be causing a common error message or security prompt. 

General Questions

Is one of your accounts not appearing? Or have issues with advertising and pop-ups? Learn more.

System Requirements

Find out about browsers, operating systems and Java requirements for Online Banking.


Find out what kind of information is required for your enrollment, so you can have it ready.


Detailed procedural information for performing tasks within Online Banking.

Desktop: If you are on a desktop PC or Mac from the home page of, you should see a toolbar on the right-hand side of the window. Simply use the drop-downs to choose your account type (Personal Banking) and online system (Online Banking), then select Sign In.

  • Don't see a toolbar? Depending on your window size or resolution settings, you  may instead see a set of small blue icons. Select or click any of these icons to expand the toolbar, then follow the steps listed above.

Tablet: Select any of the blue icons on the right-hand side of the page to expand the toolbar. Then use the drop-downs to choose your account type (Personal Banking) and online system (Online Banking), then select Sign In.

Smartphone or Other Mobile Device: Select the blue padlock icon to access the secure login area. Then use the drop-downs to choose your account type (Personal) and online system (Online Banking), then select Sign In. For the best user experience with a smartphone, we recommend using Mobile Banking via or by downloading our free app from Google Play or the App Store.

As the error message states, either an incorrect User ID or password was entered. (In most cases, we find this message is the result of entering an incorrect User ID.) Go to again – do not use your Back key, but instead re-type into the address bar of the browser – to begin the login process again. If you continue to get this error message, call Bremer Phone Bank at 800-908-BANK (2265) to confirm your Online Banking User ID.

This error message indicates that the password entered does not match the associated User ID. Try logging in again, or use the Reset it yourself link located just below the Password field.

To protect your account, you may be prompted for an extra level of security. Our online system takes into account multiple factors that may prompt an additional level of security. For instance, if your system does not allow cookies or if this is the first time logging in from this device, you will be prompted for the security code.

If you are being prompted to use a one-time security code, but the online banking system does not recognize or provide your phone number, click on the blue link for Answer verification questions instead.

To avoid this issue in the future, you will need to update your phone number(s) on record with us. After you have logged in, go to the Customer Service menu tab to Manage contact information.

Look in the lower-left or upper-right corner of your browser to see if a pop-up blocker has activated. Change your browser settings or options to always allow pop-ups from this website.

Some newer browsers may need to have compatibility mode enabled. Look for your browser’s Tools or Options menu and select Compatibility View.

Our personal Online Banking solution is not designed to support business accounts.

If you wish to access both your personal and business accounts through one online banking session, we encourage you to enroll in our Business Online Banking solution.

In order to view an account in online banking, you must be an account owner.

  • If you are an authorized signer or Power of Attorney on the account: The account will not display in online banking. Instead, you may access the account in branches, through ATM or debit card transactions, and by contacting Bremer Phone Bank at 800-908-BANK (2265).
  • If you are a Trustee, Guardian, Personal Rep, Rep Payee, VA Fiduciary, Custodian or Conservator on the account: Please talk with a personal banker at the Bremer Bank near you to validate the account’s signature card. The personal banker can also help process a request to add online banking access to the account(s) in question. Until this is complete, you may continue to access the account in branches, through ATM or debit card transactions, and by contacting Bremer Phone Bank at 800-908-BANK (2265).
  • If you are an account owner, but still cannot view the account, please contact a personal banker or call Bremer Phone Bank at 800-908-BANK (2265) to research the issue.

Log in to Online Banking and go to the Pay and transfer menu. Then select Get started with External Transfers. Follow the on-screen prompts to establish your external account(s) for transfers. You will need to validate that external account before transfers can be made.

Only account owners can make external transfers. To make an external transfer through Online Banking, the external account must be established first.

Bremer Bank occasionally advertises our own products and services just after login. If you see third-party ads during your session, you may wish to install a pop-up blocker and refer to your security software. If the issue persists, you may wish to consult a computer expert for assistance.

© 2016 Bremer Financial Corporation. All rights reserved.

Deposit products offered by Bremer Bank. Member FDIC.